I foresee disputes within the Learning Team to be unlikely; however, it is very possible that disputes can occur within a learning team. It is important that the learning team can resolve problems quickly and effectively because of the short turn around for class assignments. An alternative dispute resolution (ADR) is necessary to provide a planned and efficient approach to resolving team confrontations. ADR is used to avoid or reduce these problems, businesses are increasingly turning to methods of alternative dispute resolution (ADR) and other aids to resolving dispute (Business: Its legal, ethical, and global environment, p.43). Alternative dispute resolution offers parties alternative means of resolving their differences outside actual courtroom litigation and the costly aspects of preparation for it (Business: Its legal, ethical, and global environment, p.111). ADRs include formal and informal types such as arbitration, mediation, negotiations, conciliations, mini-trial, fact finding, and judicial referee (Business: Its legal, ethical, and global environment, p.43). Any dispute that cannot be resolved between individuals in a professional and timely manner will be subject to an ADR clause. There are many actions that can provoke a dispute within a group, and these actions include but are not limited to the following:
???Non-participation or unexcused absenteeism of a team member.
???Not respecting team members to include diversity of the team.
???Unethical behaviors such as plagiarism.
???Non-participation of a team member
???Arguments that escalate to verbal or physical confrontations
???Any violation of the team charter As stated before, an ADR will occur when members cannot resolve a conflict, or someone violates the rules of the team charter and in order to resolve disputes the learning team will use peer review.
The professor of the course will review the conflict of team members involved through e-mails, face to face, and Phoenix University??™s group Online Learning System OLS.team chats; on these forms of communication each party will have the opportunity to disclose his or her side of the situations. After listening to each member give his or her point of view, the panel of peers will make a group decision and reach a consensus within 24-48 hours of how to resolve and close the issue. The team leader will complete a formal document disclosing the problem and what each member must do to resolve the problem. The document will be given to each member through personal e-mail posted on Phoenix University??™s group Online Learning System OLS.
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