Aggression is usually prevented in a professional way. You could provide counselling from a psychologist where you teach the patient ‘assertive communication skills’. This is where you encourage the patient to be honest and open about how they feel. They could also be taught how to maintain a relaxed tone of voice when talking and to have respect when listening to others. The health care provider should not provoke the service user with aggression in a confrontational way. They should keep their distance within their personal space, and show their concern when talking to the patient. It is vital you show empathy as usually people can get aggressive from someone not understanding their needs, so these would be the basics of preventing aggression.
The advantages of teaching the patient to remain calm through a professional psychologist would overall lead to more effective communication. The patient will not violate anyone’s rights by abusing the situation. This would ensure all topics are covered when in conversation and the service user will most definitely not be missing out on any available opportunities.
However, some disadvantages include the fact that not all service providers are professionalised in dealing with aggressive patients. This could mean what they do could actually trigger aggression rather than preventing it. Also, there is no permanent fix to aggression so dealing with it in an unprofessional way (because there is no psychologist on hand) means it might not actually solve anything and instead this could be very time consuming, which not all health care professionals have available due to the high demand of patients.
Residential care homes are usually very busy in the lounge area, where they host many social activities for service users to get involved in. There is often a lot of background noise, which makes it much more difficult for an elderly service user with hearing impairments to hear what the service provider is saying because of the overflow of background noise.
Most importantly, hearing aids should be offered to the service user immediately and an appointment should be booked as soon as possible to help the service user with their hearing impairment. Whilst waiting on the appointment, to ensure the service user understands what is being said especially when containing vital information, the health care worker must take him to a quiet room with walls for one-to-one communication instead of the lounge area. The health care worker must also pronounce words loud and clear so the service user can lip read when necessary. To ensure lip reading is easily accessible, it is important the health care worker is at eye level with the service user where there is bright lighting. If the person is deaf and cannot speak due to this, a sign language interpreter shall be available on hand at all times.
Hearing aids are a massive advantage as they will ensure the service users hearing is significantly improved which will help them to hear what people around them are saying. People who are completely deaf are able to communicate effectively also if they have a sign language interpreter. This will allow conversations to run more smoothly between the service user and provider to ensure no vital information is missed out. The service user will get the best quality of care provided to them, preventing any discrimination and promoting equality where all services are equally accessible to them.
There are disadvantages to these strategies also. Hearing aids will not improve a person’s hearing who is completely deaf so these would be of no use.