Business Culture In Hotel And Tourism Management English Language Essay

If we want to get down our concern or want to do a concern with the others in their state we have to cognize and analyze about their concern civilization, what things they do in concern, how to near them, what they like and dislike, the concern etiquette, Department of State and don’ts. In here the subject is about Indonesian Business Culture so we will discourse about Indonesian.

Before we discuss about Indonesian concern civilization its better if we know Indonesia state foremost. Indonesian usage Indonesian Indonesia to pass on, businessman spoke English and Chinese but for travel and live you have to larn basic Indonesian Indonesia.

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The graph is about faith in Indonesia. Muslim ruling about 90 % , Christian about 5 % , Catholic about 3 % , and the remainder is Buddhism, Hindu, other.

Dos and don’ts


Introduce yourself with handshaking and smiling.

It ‘s a polite debut and they will believe you ‘re friendly and sort.

Greet and smiling to the people when you meet them.

They think people who greet and smile to them is a sort people and easy to speak, friendly people and frailty versa.

Be a low profile individual.

When you disagree with something say it with mode and non discourtesy words. Respect them. Indonesian do n’t wish chesty individual.


Use left manus to gift and have anything and eat with left manus

Indonesian usage left manus to clean up after utilizing lavatory, that ‘s why left manus is soiled.

When you use them Indonesian people think you ‘re non polite and some people will acquire huffy to you ( Especially seniors and seniors ) .

Touch or Pat other people ‘s caput

They believe caput is sacred and you have to esteem it. It ‘s non done among the grownup neither kids.

Spit near people

Indonesian normally spit when they feel disgusted or when they disrespect a individual ( done by some non rational individual ) , so avoid ptyalizing close people. If you do that they will believe you ‘re non polite and diss them.

Open gifts when received

It will demo that you are avaricious and are non polite

Give Muslim gifts of intoxicant or Pig. Include perfume contain intoxicant, things from hog tegument.

Give Hindus gifts of cow

Cow is a sacred animate being in their belief and faith.

Theories learnt to analyse Indonesian concern civilization

Greert Hofstede Cultural Dimensions

Power Distance Index ( PDI ) = the extent society accept unequal power in organisations and establishments. Indonesia PDI takes the highest topographic point in Cultural dimensions which about 80. High PDI means high unequal power in society

Individualism ( IDV ) versus Collectivism = Individual ( take attention of themselves and their immediate households ) versus Collectivism ( groups and drawn-out households like uncles, aunts, grandparents ) . IDV takes last in Cultural Dimensions which about 10. Low IDV means Society is more Collectivism than Individualism. Indonesia prefer loyal and commit with spouse in work, foreman, and the others. They take attention of their group and take duty from the group.

Masculinity ( MAS ) versus Femininity = adult male ‘s values ( fight, philistinism ) versus adult female ‘s values ( quality of life and relationship ) . MAS take 3rd topographic point in Cultural Dimensions which is about 41. This is average Femininity or Woman ‘s values are more than Masculinity.

Uncertainty Avoidance Index ( UAI ) = society ‘s tolerance about uncertainness and ambiguity. UAI takes 2nd topographic point in Cultural Dimensions which about 45. High UAI means low society ‘s tolerance about uncertainness and ambiguity. Attempts to cut down this degree are to rigorous regulations, Torahs, policies, and ordinances. The concluding end is to command everything to avoid the unexpected.

Business Ethical motives in Indonesia

Business Card games

Business card usually exchanged after the first debut ( handshaking and salutation )

Business card should expose your rubric, this will assist people to cognize your credibleness and your image

Show some regard by printed one side of the concern cards with Bahasa Indonesia

Always give a receive cards with right manus or two custodies ( left manus keep your right carpus )

Dainty concern card with regard, put it in concern card pocket and ne’er put it in your dorsum pocket.

Do n’t compose anything in the Business cards, it non polite.

What to have on / visual aspect

Business garb such as suit. Using tie like formal apparels is really recommended

Womans should have on frocks which cover from mortise joint to make out because in Indonesia the more apparels and frock you wear is better. Avoid utilizing tight adjustment apparels. At least usage skirt that screen articulatio genuss, and blouse to cover their upper weaponries.

Wear things depends on the conditions, since Indonesia is tropical and the conditions normally hot. Use cotton or light vesture but avoids transparent or you can see apparels.

Communication manners

Indonesian is indirect communicator ‘s individual, they do non ever say what they mean and want. Pay attending to gestures and organic structure linguistic communication to understand what they mean to state.

Normally Indonesian speaks softly and subdued tone. Loud tone and voice may offence people or raging.

Do non set your custodies in the pockets when speaking to person, is non polite and similar bossy.

Do non uses your index finger to name person ( even your subsidiary or people who ranks or place lower than you ) . It ‘s violative.

Address each individual utilizing his/her title plus full name. Rank and position is of import in the civilization.

Use Mr. , Ms, Madam, or Miss if the individual do n’t hold a rubric. Man addressed as Pak ( Mr. ) or Bapak ( Sir ) . Lady usage Ibu.

Peoples usually called by the first name, Such as Mr. Robert, Ms. Susan, Rather than last name.


Stand up when your host/ hostess enter the room

No physical contact between work forces and adult females, merely a steadfast handshaking ( Hindus and Muslims )

Business Meeting

Indonesian do n’t wish to do determination in haste. They will believe the consideration and the other things so you have to be ready for the forbearance.

Indonesian does n’t wish to be rushed to go to something. You have to understand why they ever come non one clip, is like their wont. Do n’t trust they will come on clip. It ‘s called gum elastic clip or ticker.

Recommendation for expatriates/ man of affairs working in Indonesia with Indonesians

When you want to work or get down your concern in Indonesia with Indonesians, the basic things you need is to larn Bahasa Indonesia, this is really of import. You can work with Indonesians who spoke English or you can engage a transcriber. It is better if you can understand Bahasa Indonesia. You have to cognize what things that you must make and don’ts. You besides have to cognize the Business Ethic in Indonesia. Indonesia has faiths and Muslims is Dominant so you have to cognize how to cover polite and non diss them. Moslems have fasting modus operandi during the month of Ramadan from Sun up to sun down. Eating in front them is non polite. So you have to understand them. You besides have to do good feeling and image so they will believe you. You have to concentrate your personal relation with your concern spouse in order to derive trust and they like you. You have to be prepared when Indonesians ask you about personal inquiries like what faiths did you follow? , inquire about your wife/ hubby, kids, besides income or present occupation. Indonesian like to hold a conversation and speak about this, they do n’t wish to hotfoot to concern so you have to be patient about this. You have to understand that Indonesian tend to state “ Yes ” even they do n’t intend it. You have to cognize when they want to state no but still state yes so you do n’t lose your face to them.

When you are invited to your spouses house, better if you attend if you ca n’t or hold different things to make you hold to worsen with good grounds like you have to travel to someplace far from there or they individual who invited you will lost face and they worst they will dislike you ( if the juncture is really of import to the host ) . Do n’t of all time get down concern conversation until the host Begin to speak about it if you start discourse about this they will believe that you merely willing to complete the concern and do trade as fast as you can. If you do that you will lose your spouse and it ‘s difficult to you to do another concern because Indonesian like to state things behind your back, every individual will cognize that you like to hotfoot into concern and no 1 want to do a concern with you. When you invited to a dinner, ne’er eat before your host do or the host ask you to. It ‘s non polite if you do that. Always eat, base on balls, and receive nutrients with your right manus. Always prepared for the gustatory sensations of the nutrient you will acquire some really spicy and unique. When finished eating your repast traverse your spoon with fork, knives are seldom used. That ‘s all the suggestion but there still many things that you have to larn and analyze about the civilization, etiquette and protocol before making concern in Indonesia.


Like the other state Indonesian besides has many civilization and things like Department of State and don’ts concern moralss and things that you have to cognize and larn about earlier making concern in Indonesia. It is like a basic usher before making concern because it ‘s really of import. Better if you have much cognition about Indonesian concern civilization and you can use it. Indonesians will experience welcome at easy and it will do you to do your concern easier.



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