Communication with service user is for individual needs

April 17, 2019 Communication

Communication with service user is for individual needs. I am working with adults with learning disabilities, autism, deaf and syndrome down speech difficulties or others with health issues. The company offer to all staff Makaton Training for good communication with service users. Listening and focus attention of conversation with residents is important.
There are many others non-verbal communications like: body language, facial expression, gesture, eye contact, movement, posture or position of body, therapeutic touch or clothes.
Clothes can say many things about us, dressing formally or informally. Facial expressions show our emotions or feelings. I can understand resident’s feelings, whether they are happy, upset or mood.
Paralinguistic communication like rhythm, tone of voice and timing, changing the pitch, volume or grunt give us more information in to a conversation. The way we say something can affect the perceived or message. Yawning, coughing, laughing or sighing is form of paralinguistic communication. In writing the aspects of language is when we change the font size, capital later, colour or exclamation mark. That helps me to understand the message.
At work I have to write many reports, e-mail, important forms of communication, care plan or risk assessments, all must to be clear writhing also need to comply confidentiality. Provide access to staff of information but keep safe all documents.


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