Curriculum Vitae Katrina Williams Address: 68 Bruce Street Swindon Wilts SN2 2EW Tel Mobile: 07889 851761 Email: k4trin4@hotmail. co. uk PROFILE: I am an experienced, passionate sales and management professional with extensive learning and development experience, spanning across financial sectors, having the ability to build good relationships with customers and staff to deliver industry leading results. summary of Qualifications Education: Churchfields School (1993– 1998) GCSE’s English Literature English Language Mathematics
RELEVANT EXPERIENCE • . Deliver in house training and development expertise where there is significant competitive advantage. • Deliver learning for specific corporate programmes. • Deliver Sales, Service and Regulatory training that meets the external needs of FSA and internal needs of retail and compliance. • Meet agreed standards of professional training delivery within a Training and Competence Scheme. • Maintain expert knowledge of fit to trade, Sales, Service and regulatory training. EMPLOYMENT Nationwide Building Society
Business overview: Nationwide is the UK’s leading mutual organisation, which means we are owned by and run for the benefit of our members. We offer a complete range of financial services: savings, investments, insurance, mortgages, loans, pensions, credit cards and banking. With 3 head offices and five call centres. Just merged with Portman Building Society. the second largest retail mortgage lender and the second largest retail savings provider in the UK around 13 million members (nearly 12 million pre-merger) assets in excess of ? 60 billion (over ? 137 billion pre-merger) around 19,000 employees (around 16,000 pre-merger)over 900 retail outlets giving members access to an extensive network of branches and agencies (around 680 pre-merger) Job Description: Regulatory Sales and Service Trainer – HR Division 12/06/2006 – Present date Directly responsible for the Learning & Development for employees at Nationwide, Capabilities include but are not limited to: Commercial outlook to ensure a business focus to learning delivery • Understanding of fit to trade, sales, service and regulatory training requirements Skills and Knowledge include but are not limited to: • Strong background in financial services • Clear understanding of the financial sector market place • Commercially and business focused • Recognised expert in sales, service and regulatory training design and delivery • Understand learning development theory and the application of different models • Strong communication and presentation skills Engaging, impactful and have “presence” in the training room • Clear understanding of the training cycle and how people learn • Effective questioning and listening skills • Ability to influence and assert myself Nationwide Building Society Job description: Sales Advisor Directly responsible for generating mortgage sales from pre qualified leads to maintaining customer relations from point of contact, through to completion working to pre-set targets and deadlines. Skills and Knowledge include but are not limited to: Hard working, dynamic, self-motivated, disciplined, fast learner, flexible • Enthusiastic and professional with a proven track record in sales. • Excellent communication and interpersonal skills • Excellent telephone manner • Dynamic sales ability • Ability to work independently or as part of a team • Good computer and data input skills EDUCATION Certificate In Learning and Development Practice • 8th July 2001 – Current date (finishes April 2012) REFERENCES Available upon request.
