Dusit Thani Rules

October 7, 2017 Law

|Dusit Best Available Rate Guarantee | |At Dusit, we deliver ‘an experience that enlivens the individual spirit no matter what the journey. ’ This includes our commitment that the Dusit | |Best Available Rate booked on www. dusit. com is the best publicly available rate you can find at the time of your booking. |If you are able to book a lower rate through any booking channel within 24 hours of booking your hotel room, we will honour the lower rate plus an | |additional 15% discount on the rate. | |TERMS AND CONDITIONS | |Reservations must be made through any Dusit’s official reservation channel (www. dusit. om, central reservation sales offices or property direct) | |The guarantee does not apply to the following rate types;  | | | |Rates that are not publicly available such as negotiated corporate, group rates and/or rates offered through direct /electronic mail solicitations | |Discount rates only to qualified members of groups or individuals who meet previously-specified criteria, including local and international | |government employees, loyalty programmes such as Dusit Wine and Dine, Dusit Gold Card member discounts | |Package rates that includes value add on such as transfers, spa treatments, meals, entertainment etc | |Rates negotiated for long stay term beyond 7 days and above | |Rates that are available on auction websites | |Rates that are available on opaque websites that do not disclose the hotel brand until the reservation is complete and confirmed | |Pre-paid rates that involves discount codes, vouchers /coupons and/or certificates | |The Dusit Best Available Rate and the ‘Lower Compared Rate’ must be found, and submitted with a completed claim form within 24 hours and must be | |for the same hotel, room type, number of guests and reservation dates. |The same reservation rules and/or other terms and conditions governing the rate such as cancellation, no-show, advance purchase policies must apply| |Dusit will verify the ‘Lower Compared Rate’ within 24 hours of receiving your claim and notify of the results (as the claim must be processed | |before check-in, submission must be at least 48 hours prior to arrival date) | |The ‘Lower Compared Rate’ must be bookable by the general public and be verified by Dusit | |Dusit is not responsible for any fees or other cost incurred due to cancellation of a reservation made on any non-Dusit channel | |Rate comparison will be made excluding of any service charge, taxes, gratuities, or any other fees associated with the room rate and must be | |available at the time Dusit validates the claim | |Rate disparities attributed by currency exchange fluctuations, are excluded from the guarantee | |When a claim covers multiple nights, the rate will be compared for each night separately | |If there are no room type available that is similar to that offered by the competing room provider, the property will still honour the rate and | |room as provided regardless | |Void where prohibited by law, Dusit reserves the right to modify or cancel the guarantee without prior notice | |If a pre-paid stay on www. dusit. com has already been booked and a ‘Lower Compared Rate’ is found on the same website, Dusit will refund the full | |amount originally charged to the credit card for the rate earlier booked and charge the full stay based on the new rate | |Only one claim may be submitted and is eligible for each stay (a stay is defined as the total number of consecutive nights spent by the same guest | |or guests at the same participating hotel, without regard to whether a guest checks out and check back into the participating hotel again)  |


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