Duty of care Duty of care refers

February 23, 2019 Medical

Duty of care
Duty of care refers to the obligation placed on individuals in a position of care to act in accordance with standards towards others. This includes individuals working in but not limited to childcare and the medical environment.
For example, in my setting I have a legal and moral duty of care towards the children I work with who are prone to accidents. Therefore, the team has a responsibility to make sure that the children are looked after in a responsible and respectful way.
This is further enhanced by my work place having a poster emphasising that we have a duty of care towards the children and parents.

How duty of care affects my work role
Duty of care affects my own work role as I am a nursery assistant. Parents leave their children at the nursery expecting they will be kept safe. Therefore as a nursery assistant, I have a duty of care. Any accidents by children are recorded in a log book. I have a duty of care to make sure that I complete the log book.
There have also been occasions whereby I have had to report to my manager some strange things which children have been saying. This has been brought up to parents. I also ensure that I understand confidentiality and to make sure all data is secure.
I also improve my skills and keep up to date with the latest legislation acts which take a lot of time.

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The dilemmas that may arise between duty of care and individuals right. Please give two examples
As a nursery assistant, I have the duty to make sure the children do not hurt themselves. This is sometimes difficult due to some children’s ambitions to climb the climbing frame. I understand that children need to develop and want to climb that frame, but not all children are able to do the same things at the same age. It also does not help that before the nursery opens, parents are helping and encouraging their children to climb the climbing frame just outside. This is especially problematic during wet days.

Another example is when a child who had hearing difficulties would take his hearing aids off. This was problematic as hearing is one of the key senses.
The child was encouraged to put his hearing aids back in and then explained to about the reasons why he should not play with them and take them off again.

Additional support about how to resolve such dilemmas
I can get additional support from my line manager who has the skill set and experience in dealing with such dilemmas.
In addition, there is information available on the internet of individuals who have also experienced similar situations.

Responding to complaints in line with the policies and procedures of your own work setting
I have seen firsthand that all complaints are dealt with. First instance is to have a discussion with the parent. If this has not been resolved, then an action plan is drawn up to stop a repeat of the action that is being complained about. The complaint is logged in the log book and a meeting is arranged with the parent who has made the complaint and staff.

The main points of agreed procedures for handling complaints with your setting
When a formal complaint is made, the supervisor first tries to gather as much information about the complaint. This includes identifying the incident in question – eg a child fell and received no assistance, did anyone see it, the date, the time and location.
Once the information is gathered, it is discussed with the complainant in a meeting.
Within my work setting, all complaints are dealt with swiftly.

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