To: From: Re: Human Service Agency Interview
For the Human Service Agency I decided to interview a friend of mine who has inspired me to go into the human services field. Brandy has worked in this field for over 10 years and although she just moved away from Arizona to Arkansas I knew she would provide me with information I am looking for. There are a few ways of doing this interview, could have done instant message on the Facebook network, telephone interview or online with email. For the interview we both believed that doing this online through email would be more efficient for the both of us with our schedules. Displayed below is the interview that was taken place on Thursday October 28, 2010.
? Q: What is the name of the company you are employed by
A: Mrs. Brandy DeMann was recently employed by Ozark Health Nursing Center
Q: What is their mission statement
A: Dependable Care that Counts Surroundings that Comfort
Q: What services does your company provide
A; Skilled nursing care and long term care for the elderly
Q: How does your employer receive their funds
A: The are a for profit facility and they also have a critical care access hospital attached to it?
Q: What is your job title
A: Director of Social Services
Q: What does your job entails
A: Care planning for the residents/patients, taking care of admissions and? discharges, meeting all? psychosocial needs, reviewing psych meds, facilitating support group for Alzheimers, doing MDSs and? social worker notes and supervisor one employee who handles doctors appointments and transportation?
Q: Did a personal experience contribute to you working in the field as a Human Service Worker
A: I was already working in? a nursing home as an activity assistant and I just observed the job duties of the Social Services Director and decided that was what I wanted to do.
Q: ? ? In your particular group home what type of consumers do you service
A: I didn??™t work in a group home and never have so I am unable to answer this question. In my arena of work we dealt with geriatric patients mostly.
Q: What are some drawbacks to working in this field
A: In my field, the drawback I have experienced is that it has turned into so much paperwork that there is no longer any one on one time with patients. This is an important thing as a social worker. The job position I was in has changed so much in the 9 years I have been doing it that it is no longer fulfilling.
Q: What are some rewards
A: Getting to help people when they are depressed, in need of things or support, and helping them to get the things in place they need in order to return home.
Q: Tell me about a case you worked on where you felt you were particularly effective
A: When I worked in AZ, in my first facility, I worked with a younger population and there? were a lot of homeless people that I had to discharge to a safe environment. Being able to find these people homes and hoping that they could get back on their feet was when I really felt like? I did? something useful and effective.? ?
Q: What do you do when you are faced with an ethical conflict Have you experienced this in your work What can you tell me about how you handled this
A: I am a type of person that stands up for what I believe is right. I guess that is why I became a social worker. I? have never worried about loosing my job over speaking out loud. Dont get me wrong? you have to be respectful? to your supervisors and such, but I? always tried to speak for the? right and ethical thing. Yes I have been in this position many times, especially since I move to AR and? worked in a small town. ?
Q: What types of clients are difficult for you to work with
A: I would have to say combative ones. I have never been hit but I have had to deal with such situations after they have happened and someone that you cannot help or redirect is very hard to work with.
? ? ? ? ? ? ? ? ? ? ? By completing this interview I now have a better sense of what it takes to be a professional in this field. Ozark Health Nursing Center is a center that is willing to take care of the patients needs first before their own, and that is one career goal I am trying to reach. To have a company stand by their patients and in what their wants are. Ozark Health Nursing Center states, ???is large enough to deliver, yet small enough to care.??? This just shows me they may be big but they are willing to care for each individual person, and this is one important goal that should be a top priority when becoming a human service provider.
? The Home of Ozark Health Nursing Center.? (2008).? The shorter the road….to recovery.? Retrieved October 28, 2010 from http://ozarkhealthinc.com/index.phpoption=com_content&task=view&id=23&Itemid=136