?Job Matrix-Sales Associate at Chern’s

October 22, 2018 English Language

Introduction Chern’s is a very popular department store which is owned and operated by siblings Ryan and Ann Chern. The reason the store has been so successful is because Chern’s and their associates make a strong commitment to providing outstanding customer service Even though Chern is well known they have come to the conclusion that in order to continue providing the best customer service and capture market shares it would be in their best interest to have strategic analysis to determine the best way to fill its sales associate positions.

The following is a job description requirement and rewards matrix for its sales associates. Both will play a very important role in the staffing process. Job Requirements Matrix for Retail Salesperson Chern Tasks KSAOs1 Specific Tasks Task Dimensions Importance (percentage of time spent) KSAO Definition Importance of KSAO to Tasks (1-5 Rating) 1. Greet customers and ascertain what each customer wants or needs 2. Describe merchandise and explain use, operation, and care of merchandise to customers. 3. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

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4. Compute sales prices, total purchases and receive and process cash or credit payment. 5. Answer questions regarding the store and its merchandise. 6. Prepare sales slips or sales contracts. 7. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. 8. Maintain records related to sales. 9. Demonstrate use or operation of merchandise. 10. Place special orders or call other stores to find desired items. Customer Service Sales and Marketing Sales and Marketing Sales and Marketing

English Language Sales and Marketing Sales and Marketing Sales and Marketing Sales and Marketing Customer Service 20% 10% 10% 20% 10% 10% 8% 5% 5% 2% Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction 7 7 4 7 8 9 6 6 8 5 Job Rewards Matrix for Retail Salesperson Cherns Reward Amount Differential Who wants reward 1. Competitive Salary 2. Benefits 3. Performance based pay 4. Promotion opportunity 5. Multiple tasks done Entry-30,000. 00 annually Medical, dental, stock options, 401k Quarterly Appraisals Room to grow Above Average 30,000-35,000 Available for all Varies/ 1-10% May vary Stable Most workers Most workers Workers put in extra effort Workers that want to grow Most workers

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