Job Satisfaction And Human Resources Management Essay

In the beginning, we are looking for the factor that influences occupation satisfaction among the workers/ forepart line drive in SingTel. After that in the undermentioned chapter is about the reappraisal of the relevant literature. In chapter 3, we will looking for the method been use for this survey and followed by chapter 4 is about the consequence and treatment from the analyses of informations and findings of the research. And for the last chapter which is chapter 5, it summarized and urge harmonizing to the determination and consequence.

Job satisfaction is about the feeling of the nature of the occupation. In order for an organisation to be successful, it must continuously guarantee the satisfactorily of their employees ( Berry, 1997 ) . The happier the workers, the more satisfied they are. Besides, satisfied worker besides a productive worker. Organization with more satisfied employees tends to be more effectual ( Robbins & A ; Judge, 2007 ) . In today ‘s universe, organisation realize that is it of import to maintain their worker satisfied as human resort is the of import assets for the organisation to maintain their concern running. With satisfied workers, they will present the better quality service to the client which indirectly will increase client satisfaction. Customer satisfaction is of import as it is indispensable in constructing long-run, profitable relationships finally taking to client trueness and repetition concern.

Need essay sample on Job Satisfaction And Human Resources Management... ?We will write a custom essay sample specifically for you for only $12.90/page

order now

As for the workers, occupation satisfaction is of import for the employees ‘ mental wellness ( Smith, Kendall and Hulin, 1969 ) . Upon survey on occupation satisfaction, factor that influences the degree of occupation satisfaction is critical to be addressed. They are many factors that influence degree of occupation satisfaction such as the organisation factor which may include working status or anything that related to the working status. For illustration: leading manner and wage.

Besides working status, personal factors such as wellness issue and household struggle.

1.2 Problem statement

Human resources are the most valuable assets in an organisation particularly those high executing employees and it will be a problem to company if those employees go forthing or present bad service to their client. One particular issue is the low degree of employee occupation satisfaction that brought troubles in increasing service quality ( Yi, 1993 ) . Seta, Paulus and Baron ( 2000 ) pointed out that cognizing the factors lending to the employees ‘ satisfactions ; the organisation can be after decently and take appropriate measure to increase positive behaviour among employees. It means that organisation or direction demand to fix proper preparation or plan such as wages, growing chances or occupation security in order to increase occupation satisfaction among the employees.

Harmonizing to malhotra & A ; Mukerjee ( 2004 ) , Call centers facilitate flow of information and communicating between houses and their remote clients via the telephone. Harmonizing to Prahabkar, Sheehan, and Coppett ( 1997 ) , call centres “ aˆ¦.allow a company to construct, keep, and pull off client relationships by work outing jobs and deciding ailments rapidly. ” Front line drives who work in call Centres have to reply call from client 24 hr a twenty-four hours throughout 365 yearss in a twelvemonth. As a forepart lines, this occupation full with challenge and emphasis. They need to pull off their emotion really good in order to present good services to client. Therefore, it is of import to do certain that the workers are satisfied with their current occupation range.

Holman et Al. ‘s ( 2007 ) “ aˆ¦.number of call centre employees stood at 450,000. ” This is rather a immense sum in this communicating field. Harmonizing to Zeithml & A ; Bitner ( 2000 ) , since the client contact employees or popularly known as the call centre agents are the nexus between the full organisation and the external client, so they are able to act upon the perceptual experience of the client to the organisation. From the old survey, there was grounds in between occupation satisfaction and public presentation deliver by the forepart line drives.

Therefore, the research tries to happen out the nexus between the occupation satisfaction and organisation factors and besides the personal factor.

1.3 Research Questions

The research inquiries will be:

1.3.1 To what extent is the influence of work conditions on employee occupation satisfaction among the forepart line drives in Singing Tel?

1.3.2 To what extent is the influence of publicity on employee occupation satisfaction among the forepart line drives in Singing Tel?

1.3.3 To what extent is the influence of gender on employee occupation satisfaction among the forepart line drives in Singing Tel?

1.3.4 To what extent is the influence of age on occupation satisfaction among the forepart line drives in Singing Tel?

1.4 Research Aims

Based on the above research inquiries, this survey intends to accomplish the specific research aims:

1.4.1 To find the influence of work conditions on employee occupation satisfaction among the forepart line drives in Sing Tel.

1.4.2 To analyze the influence of publicity on employee occupation satisfaction among the forepart line drives in Sing Tel.

1.4.3 To look into the influence of gender on employee occupation satisfaction among the forepart line drives in Sing Tel.

1.4.4 To find the influence of age on employee occupation satisfaction among the forepart line drives in Sing Tel.

1.5 Significance of the survey

There are many surveies revealed the factors that may impact occupation satisfaction but they are related to all facet for the occupation satisfaction. The employee satisfaction theory ( Vroom, 1964 ) and ( Herzberg, 1966 ) employee satisfaction measuring tools, every bit good as Maslow ‘s Hierarchy of Needs ( Abraham Maslow, 1943 ) , but there are seldom study sing factors that may lend to occupation satisfaction in call Centre in Malaysia.

In Malaysia, call centre are turning in a quickly rate. There are many communicating company increases the consumption of the call centre agent or in the other ways knows as front-liners. From this point of position, it is of import for us to analyze on the front-liners occupation satisfaction. Since the figure of employed for the front-liners are turning, through the survey, it help the organisation to understand what is the demand for the full front-liners, what is their basic petition. Through this survey, it help organisation to cognizing better on what is the benefit that they can supply for them for satisfaction and at the same clip organisation can present a good services to the client.

Apart from that, this is a manner to direct out the messages for those who desire to work in this field. It is besides information to the populace who ever kicking or challenging about the client services staff without cognizing their forfeit.

1.6 Scope and Limitation of the Study

The range of the survey is to analyze the nexus between the occupation satisfaction and organisation factors and besides the personal factor in Sing Tel. These include work status, leading manner, publicity, gender, personality and single experience. The survey limited merely to the front-liners in Sing Tel.

1.7 Organization of the Research Project

This survey consists of five chapters which are debut, literature reappraisal, methodological analysis, consequence and treatment followed by decision and recommendation. Each

chapter will discourse in deepness subsequently. In chapter 1, we are looking for the factor that influences occupation satisfaction among the workers/ forepart line drive in SingTel. After that in the undermentioned chapter is about the reappraisal of the relevant literature. Chapter 3, we will look for the method been use for this survey and followed by chapter 4 is about the consequence and treatment from the analyses of informations and findings of the research. And for the last chapter which is chapter 5, it summarized and urge harmonizing to the determination and consequence.

Chapter 2

LITERATURE REVIEW

2.1 Introduction

This chapter will discourse about the occupation satisfaction in several positions. It is includes definition of occupation satisfaction, old surveies on occupation satisfaction and the factors that influence the occupation satisfaction. A portion from this, it is besides a brief treatment sing the occupation satisfaction among the staff in call centre. And it ends with a brief drumhead for this chapter.

2.2 Job Satisfaction

Harmonizing to Steyn & A ; Van Wyk ( 1999 ) , occupation satisfaction can be officially defined “ as the grade to which persons feel positively and/or negatively about their occupations ” . From this, when an employee meets their demands or outlook, so they will experience the achievement and from here the grade of satisfaction can be determine.

Gordon ( 1999 ) claims that occupation satisfaction occurs when a occupation meets the outlooks, values and criterions of an person and will act upon their committedness and public presentation. So from here, it is how an organisation gets satisfied their workers in order to acquire their committedness to performed good.

Maslow ‘s Hierarchy of Needs was proposed by Abraham Maslow in 1943 from his paper A Theory of Human Motivation. Harmonizing to Maslow, people are non satisfied with what they have and will ever bespeak for more. From the hierarchy, they are five degree can be found in each person which is physical, security, societal, ego and self-actualization.

Physical demands are the base from the hierarchy. It includes the basic human demands such as the demand for air, H2O, nutrient, exercising and freedom signifier diseases. It is normally achieve by the human being. Once this basic is achieved, so they will travel for the other degree which is the security. This degree includes the demand of safety, shelter and stableness. In term

of the working environment, it means that an employee may demand for the occupation security, they can hold a stabile occupation, being treated reasonably and hold a good wage for their occupation.

The 3rd stage is the societal, it includes the demand of being loves, and they experience the feeling of belonging and inclusion. In the work topographic point, the employee demand to experience the sense of belonging and credence, one time they have this feeling, it helps them to accomplish the satisfaction on this degree. Let say one ‘s can non carry through this degree, for illustration possibly he or she confronting job in their matrimony ; it will take to neglect on this degree. After fulfill this degree, it comes to another degree which is the self-importance or known as self-pride and follow by the highest degree which is the self-actualization.

Degree centigrades: UsersElodieDesktop96-001f1.gif

Figure1. Maslow ‘s Job Hierarchy of Needs Model

2.3 Work Condition

Harmonizing to Stallworth and Kleiner ( 1996 ) progressively an organisation ‘s physical layout is designed around employee demands in order to maximise productiveness and satisfaction. Employee would prefer to work in an organisation which can supply better physical comfort and convenience. With a better environment, it can cut down the unsated feeling of the employees. Harmonizing to Robbins ( 2001 ) , working conditions will act upon occupation satisfaction, as employees are concerned with a comfy physical work environment.

2.4 Promotion

A survey behavior by Ellickson and Logsdon ( 2002 ) claim that with municipal authorities workers where satisfaction with promotional chances was found to be positively and significantly related to occupation satisfaction. The opportunities to acquire publicity have a strong consequence on the employee occupation satisfaction. From the survey, the direction can take notes that publicity can ever be a motive tools for them to guarantee the employee can accomplish their ends.

2.5 Gender

Gender is one of the demographic feature that research workers ever investigated the relationship with the occupation satisfaction. Shahri ( 2001 ) found that male directors were more satisfied with their occupations than female directors in upper degree direction. From the survey of Tang and Talpade ( 1999 ) , it found that work forces tend to hold higher satisfaction with wage in relation to females, while females tended to hold higher satisfaction with colleagues than males. From the old survey, it shows that the occupation satisfaction effected by the gender.

2.6 Age

Most of the surveies found the bing relationship between age and occupation satisfaction. Harmonizing to the survey done by Drafke and Kossen ( 2002 ) , it shows that older employee with more on the job experience are more satisfied comparison with younger employee, the survey besides claim that occupation satisfaction addition with age. Greenberg and Baron ( 1995 ) claims that by and large older employees are more satisfied with their occupation comparison with younger employee. From the reappraisals, it shows that age play a function in the employees occupation satisfaction.

2.7 Research Framework

The intent of this survey is to find the factors affect the occupation satisfaction in call centre. This portion is sing the treatment that organizing the theoretical model. It is based on the old surveies that had been review. There are two mugwumps variables, which consist of the personal factors and the organisational factors. The personal factors includes gender and age, meanwhile the organisational factors includes work status and publicity. Figure 2 shows the theoretical model for the survey.

Organizational Factors

Work status

publicity

Job satisfaction

Personal Factors

Gender

Age

Figure 2 Theoretical Model

2.8 Drumhead

This chapter has discussed about the factors that influence the occupation satisfaction. This was discoursing clearly with different research workers and theoretician. The Maslow ‘s Hierarchy of Needs besides reviewed as this theory related with the research subject. It is good for direction to understand the factors that influence the occupation satisfaction. It helps organisation to indentify those factors and avoid the error.

.

Chapter 3

RESEARCH METHODOLOGY

3.1 Hypothesiss statement

Hypothesis 1

Holmium: There is positive relationship between work status and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between work status and occupation satisfaction among the forepart line drives in Sing Tel.

Hypothesis 2

Holmium: There is positive relationship between publicity and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between publicity and occupation satisfaction among the forepart line drives in Sing Tel.

Hypothesis 3

Holmium: There is positive relationship between gender and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between gender and occupation satisfaction among the forepart line drives in Sing Tel.

Hypothesis 4

Holmium: There is positive relationship between age and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between age and occupation satisfaction among the forepart line drives in Sing Tel.

3.2 Research Design

There are a tonss of research method to utilize to analyse occupation satisfaction. There is no individual method or the most appropriate on it. Harmonizing to Punch ( 1998 ) each attack has it strength and failings. When we understand each of the strength and failings, we can choose or unite the attack.

This survey used quantitative methods affecting study questionnaires to roll up the quantitative information. The intent is to find whether there is a correlativity between the personal and organisational factors with the occupation satisfaction among the forepart line drives in Sing Tel.

The Job Descriptive Index ( JDI ) was used to mensurate the degree of occupation satisfaction among the forepart line drives in Sing Tel. The Job in General ( JIG ) besides used to mensurate the overall occupation satisfaction.

3.3 Research Sample

The present figure of all the forepart line drives in Sing Tel consists of 210 employees. Therefore, the sample was selected indiscriminately from a sum of 50 respondents that able to ease the aims of the survey. This sample size was harmonizing to the Roscoe ‘s regulation of pollex ( cited in Sekaran, 2003 ) which is stated that sample larger than 30 and less than 500 is appropriate for most research.

3.4 Research Instrument

The Job Descriptive Index ( JDI ) and Job in General ( JIG ) were used to mensurate the occupation satisfaction. The occupation descriptive index ( JDI ) , created by Smith, Kendall, & A ; Hulin ( 1989 ) , is a

specific questionnaire of occupation satisfaction that has been widely used. It measures one ‘s satisfaction in five dimensions such as: wage, publicity and publicity chances, relationship with coworkers, supervising, and the work itself. The General Job Index is an overall measuring of occupation satisfaction. It was an betterment on the occupation descriptive index because the JDI focused excessively much on work 33 satisfaction.

The questionnaire consists 3 parts. The first portion related to the personal factors in Sing Tel, the 2nd portion is sing the occupation satisfaction of the forepart line drives in Sing Tel and last portion is about the organisational factors that affect occupation satisfaction.

3.5 Data Collection Procedures

As this is my old company, so I will administer the questionnaire to my ex-colleague. The questionnaires were answered by the respondents by following the instructions for each subdivision. The questionnaire will be collected after all the respondents had answered it.

3.6 Data Analysis

Statistical Package for Social Science ( SPSS ) computing machine package plan ( version 12 ) was usage to analyse all the informations that collected from the respondents. Descriptive analysis was used to research the informations collected every bit good as summarizing and depicting the information. For this survey, it was usage to depict the gender and age.

Chapter 4

RESULTS AND FINDINGS

4.1 Introduction

This chapter reveals and studies the findings from the survey of occupation satisfaction among workers/ forepart line drive in SingTel. Fifty sets of questionnaire were distributed as mentioned in the research methodological analysis. They were processed and analyzed utilizing SPSS Package Program ( Version 12 ) and the consequences are presented in tabular arraies. The first subdivision will supply the background of the respondents. The 2nd subdivision will so supply the dependability of the variables. The 3rd subdivision will show the correlativity analysis with respects to the relationship of the independent variables in act uponing the dependant variable.

4.2 Frequency Analysis

4.2.1 Gender

Statisticss

Gender

Nitrogen

Valid

50

Missing

0

Gender

Frequency

Percentage

Valid Percentage

Accumulative Percentage

Valid

male

24

48.0

48.0

48.0

female

26

52.0

52.0

100.0

Entire

50

100.0

100.0

Table 4.2.1: Gender

Table 4.2.1 shows the frequence distribution for gender composing. As stated antecedently, the entire respondents for this survey was 50. From the entire respondents, 26 ( 52 % ) respondents were female while 24 ( 48 % ) of the respondents were male.

4.2.2 Age

Age

Nitrogen

Valid

50

Missing

0

Age

Frequency

Percentage

Valid Percentage

Accumulative Percentage

Valid

19-29

14

28.0

28.0

28.0

30-39

21

42.0

42.0

70.0

40-49

12

24.0

24.0

94.0

50-60

3

6.0

6.0

100.0

Entire

50

100.0

100.0

Table 4.2.2 Age

By mentioning to the tabular array 4.2.2 above, the bulk of the respondents were between 30 to 39 old ages old ( 42 % ) , the 2nd highest of the respondents were in the scope of 19 to 29 old ages old ( 14 % ) followed by the respondents in the scope 40 to 49 old ages old ( 12 % ) and eventually the least was 50 to 60 old ages old group with 6 % .

4.2.3 Overall Satisfaction

Overall Satisfaction

Nitrogen

Valid

50

Missing

0

Overall Satisfaction

Frequency

Percentage

Valid Percentage

Accumulative Percentage

Valid

Not Satisfied

Slightly

0

0

0

0

Satisfied

12

24.0

24.0

24.0

Reasonably Satisfied

32

64.0

64.0

88.0

Satisfied

6

12.0

12.0

100.0

Very satisfied

0

0

0

100.0

Entire

50

100.0

100.0

Table 4.2.3 Overall Satisfaction

From the consequence of table 4.2.3, there are 32 answering out of 50 is reasonably satisfied with the overall satisfaction ( 64 % ) , there are 12 respondents who are somewhat satisfied with the overall satisfaction ( 24 % ) and merely 6 respondents are satisfied with the overall satisfaction ( 12 % ) . From this consequence, it concludes that most of the Sing Tel Front-liner merely reasonably satisfied with their current status.

4.3 Level of Job Satisfaction

Job Descriptive Index ( JDI ) and Job In General ( JIG ) are used to mensurate occupation satisfaction in this research. The degree of JDI and JIG and besides others variable are measured by utilizing the “ average ” . The degrees of perceptual experience to all variable are group into two classs as per below:

Mean

Std. Deviation

JDI & A ; JIG

3.67

0.48

Work Condition

3.51

0.69

Promotion

3.21

0.69

Table 4.3 Degree of Job Satisfaction, Work Condition and Promotion

Table 4.3 shows that the degree of occupation satisfaction of the respondents is high with mean=3.67 and sd=0.48. Respondents besides perceived that their degree of work status is besides high with a mean=3.51 and sd=0.69. However, there was a moderate degree of perceptual experience towards publicity with a mean=3.21 and sd=0.69.

4.4 Relationship between Job Satisfaction, Age and Gender

Pearson correlativity ( R ) was used to prove the relationship between occupation satisfaction, age and gender. The consequences are shown in table 4.3 below.

Correlations

tjs

gender

age

tjs

Pearson Correlation

1

.138

-.152

Sig. ( 2-tailed )

.

.338

.292

Nitrogen

50

50

50

gender

Pearson Correlation

.138

1

-.004

Sig. ( 2-tailed )

.338

.

.980

Nitrogen

50

50

50

age

Pearson Correlation

-.152

-.004

1

Sig. ( 2-tailed )

.292

.980

.

Nitrogen

50

50

50

Table 4.4

It can be seen in the tabular array 4.4, there is a positive relationship between gender and occupation satisfaction. but it is non significantly related to occupation satisfaction ( r=0.138, P for gender is 0.138 ) . Based on the consequence, it can be seen a negative relationship between age and occupation satisfaction at r=-0.152 but once more it is non significantly related to occupation satisfaction ( P for age is 0.292 ) .

4.5 Relationship between Job Satisfaction, Work Condition and Promotion

Table 4.5 shows the correlativity matrix end product of occupation satisfaction, work status and publicity.

Correlations

tjs

twc

tp

tjs

Pearson Correlation

1

-.137

-.499 ( ** )

Sig. ( 2-tailed )

.

.343

.000

Nitrogen

50

50

50

twc

Pearson Correlation

-.137

1

.620 ( ** )

Sig. ( 2-tailed )

.343

.

.000

Nitrogen

50

50

50

tp

Pearson Correlation

-.499 ( ** )

.620 ( ** )

1

Sig. ( 2-tailed )

.000

.000

.

Nitrogen

50

50

50

** Correlation is important at the 0.01 degree ( 2-tailed ) .

Table 4.5

It is found that occupation satisfaction is non significantly related to work status but with a negative relationship ( r=-0.137, P for work status is 0.343 ) . While for the publicity, the consequence shows that publicity is significantly related to occupation satisfaction and with a negative relationship ( r=-0.499, P for publicity is 0.000 ) .

4.6 Relationship between Job Satisfaction and Gender

T-test was used in the analyses of statistically important gender.

Group Statisticss

gender

Nitrogen

Mean

Std. Deviation

Std. Error Mean

tjs

male

24

3.7262

.28546

.05827

female

26

3.7692

.27724

.05437

Independent Samples Test

Levene ‘s Test for Equality of Discrepancies

t-test for Equality of Means

F

Sig.

T

df

Sig. ( 2-tailed )

Average Difference

Std. Error Difference

95 % Confidence Interval of the Difference

Lower

Upper

tjs

Equal discrepancies assumed

.157

.694

-.541

48

.591

-.04304

.07960

-.20309

.11701

Equal discrepancies non assumed

-.540

47.417

.592

-.04304

.07970

-.20333

.11725

Table 4.6

There were no statistically differences in the overall perceptual experience between the respondents group harmonizing to gender as for male, mean=3.72 and for female, mean=3.77. From the consequence, it shows that gender is non statistically important in the perceptual experience of impacting front-liners in Sing tel.

Arrested development Analysis

Model

Unstandardized Coefficients

Standardized Coefficients

T

Sig.

Correlations

Collinearity Statisticss

Bacillus

Std. Mistake

Beta

Zero-order

Partial

Part

Tolerance

VIF

1

( Constant )

4.622

.422

10.965

.000

twc

.199

.135

.232

1.473

.148

-.137

.214

.178

.591

1.693

tp

-.443

.104

-.677

-4.283

.000

-.499

-.538

-.518

.586

1.706

tgender

.012

.068

.021

.172

.864

.138

.026

.021

.953

1.049

tage

-.068

.039

-.217

-1.743

.088

-.152

-.251

-.211

.944

1.060

a Dependent Variable: tjs

Table 4.6.1

Based on the consequence from table 4.6.1, it shows:

Job Satisfaction= 4.622+0.199 ( twc ) -0.443 ( tp ) +0.012 ( tgender ) -0.068 ( tage )

From this equation, it shows there is a positive relationship between work status, gender and occupation satisfaction but non important while relationship between age and occupation satisfaction is negative and important. Lone publicity is significantly related to occupation satisfaction with negative relationship.

4.7 Summary of Hypotheses Test

Hypothesis 1

Holmium: There is positive relationship between work status and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between work status and occupation satisfaction among the forepart line drives in Sing Tel.

Therefore, accept Ho reject H1.

Hypothesis 2

Holmium: There is positive relationship between publicity and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between publicity and occupation satisfaction among the forepart line drives in Sing Tel.

Therefore, reject Ho accept H1.

Hypothesis 3

Holmium: There is positive relationship between gender and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between gender and occupation satisfaction among the forepart line drives in Sing Tel.

Therefore, accept Ho reject H1.

Hypothesis 4

Holmium: There is positive relationship between age and occupation satisfaction among the forepart line drives in Sing Tel.

H1: There is negative relationship between age and occupation satisfaction among the forepart line drives in Sing Tel.

Therefore, reject Ho accept H1.

4.8 Decision

This chapter presents the consequences of the statistical analysis of the hypotheses. Correlation analysis was used to prove the relationship among the variables of involvement provided in the survey. This survey revealed that:

There is positive relationship between work status and occupation satisfaction among the forepart line drives in Sing Tel.

There is negative relationship between publicity and occupation satisfaction among the forepart line drives in Sing Tel.

There is positive relationship between gender and occupation satisfaction among the forepart line drives in Sing Tel.

There is negative relationship between age and occupation satisfaction among the forepart line drives in Sing Tel.

Chapter 5

CONCLUSIONS AND RECOMMENDATIONS

5.1 Introduction

In order for an organisation to be successful, it must continuously guarantee the satisfactorily of their employees ( Berry, 1997 ) . In today ‘s universe, organisation realize that is it of import to maintain their worker satisfied as human resort is the of import assets for the organisation to maintain their concern running. In this survey, employee satisfaction is polar to Singing Tel in order to present good services to their client and besides go more competitory.

From the determination of this survey, it is revealed that the occupation satisfaction of the employer is high. Promotion is the most influence factors compared to others. It is besides revealed that the relationship between gender and occupation satisfaction is no important.

5.2 Discussion of the Research Findings

This survey is about factors that influence occupation satisfaction in Singing Tel front-liner. A satisfied employee will present good service to the client and increase company image. Based on the consequences, it shows that work status and publicity are the cardinal factors that influence a employee satisfaction.

5.2.1 Research Question One

The first research inquiry of this survey was to place what is the relationship for the organisational factors such as work status and publicity influence the employee occupation satisfaction. Based on the consequences, it shows a positive relationship between work status and occupation satisfaction. Arnold and Feldman ( 1996 ) promoted factors such as temperature, illuming, airing, noise, working hours, and resources from all types of working conditions. Since their occupation is mentally demanding, so a hapless working status will act upon Sing Tel front-liner to execute their occupation. Besides, the physical design of the work topographic point besides has certain impact on occupation satisfaction. A better working environment and work status can increase employee occupation satisfaction.

From the consequence, publicity is significantly related with occupation satisfaction. Most of the employees wanted to acquire promoted, publicity go employees end. So if company gives the publicity chance to the employees, it can actuate them to work hard and execute better.

5.2.2 Research Question Two

The 2nd research inquiry of this survey was to place what is the relationship for the personal factors such as age and gender influence Sing Tel front-liner occupation satisfaction. There were no statistically differences in the overall perceptual experience between the respondents group harmonizing to gender as for male, mean=3.72 and for female, mean=3.77. From the consequence, it shows that gender is non statistically important in the perceptual experience of impacting front-liners in Sing tel.

On the other manus, it was besides revealed that there is negative relationship between occupation

satisfaction and age. This is because younger employees with less experience were found to be more satisfied with their occupations compared to older employees.

5.3 Theoretical Deductions

Harmonizing to Ellickson and Logsdon ( 2002 ) claim that with municipal authorities workers where satisfaction with promotional chances was found to be significantly related to occupation satisfaction. The determination of this survey revealed that publicity influenced the occupation satisfaction the most in the context of the front-liner in Sing Tel. It is true that the impression of publicity holding a important relationship with occupation satisfaction.

The deduction of this survey suggested that there is a demand to hold farther surveies done entirely on the front-liner ; analyze on it and measure in order to increase the front-liner occupation satisfaction. It is besides hoped that this survey will pave the manner for other similar surveies to be done, therefore increasing the factors involved by assisting to set up causal relationships between the factors involved, be it personal or organisational factors with occupation satisfaction.

5.4 Practical Deductions

There are a figure of deductions from this survey for both the organisation. This survey assists organisation in understanding the behaviour of the front-liners in the telecommunication sector. By understanding the function and influence of many factors, the organisation is able to supply the most effectual environment for their employees.

5.5 Recommendations for Future Research

This research merely focuses on one Telecommunication Company in Malaysia. Further research should concentrate on others Telecommunication Company in Malaysia, and place the factors that influenced their occupation satisfaction. Hence, it is felt that future research needs to be carried out in the countries stated below:

I. To analyze and measure the other factors that influenced and are related to occupation satisfaction such as organisational committedness and their quality of work life ( e.g. environmental factors, engagement, etc )

two. To analyze other telecommunication company in Malaysia to compare their occupation satisfaction.

Finally, it is hoped that this survey would be good to all relevant parties involved in the communicating sector.

5.6 Decision

This chapter has discussed the research findings of the survey in three chief subdivisions. First, it was done by replying the two research inquiries. Second, it discussed the deductions of the findings while associating them to the theoretical and practical deduction. Third, a set of recommendations was made. The intent of this survey was to analyze to what extent the variables involved in this survey are in act uponing the occupation satisfaction of front-liners in Sing Tel.

The consequences have provided some utile information on the factors as good some penetration to certain factors that have important effects on occupation satisfaction. After showing and analysing the information, the research worker was able to reason the general aim of the survey ; in which to place the factors that influence occupation satisfaction which is the publicity.

This is in line with the survey behavior by Ellickson and Logsdon ( 2002 ) claim that with municipal authorities workers where satisfaction with promotional chances was found to be significantly related to occupation satisfaction. Apart from publicity, work status was found in this survey with a positive relationship to occupation satisfaction. On the contrary, factor such as age have negative effects on occupation satisfaction. In other words, the degree of satisfaction diminutions by age. However, gender was found that no important relationship on this survey.

In general, the survey has provided some explorative information to understand the factors that influence occupation satisfaction. It has provided some penetration for farther research and the country or factors that need to be emphasized in order to hold effectual future research.

close

HAVEN’T FOUND ESSAY YOU WANT?

Get your custom essay sample

Let us write you a custom essay sample

Armando
from Essaylead

Hey! So you need an essay done? We have something that you might like - do you want to check it out?

Check it out