Knowing Your Audience Q & A & Communication Release

By July 19, 2018 Communication

What are some considerations to remember given the different roles and people in the audience?

Some of the considerations to remember when speaking in front of an audience should be to understand the audience member’s belief, to project credibility and honesty. Understand audience concerns and satisfy audience expectations. Also some other topics to consider will be to realize audience’s emotions and to address their doubts and provide correct and accurate information.

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What would be the potential needs of the families of the miners in receiving a message about this incident?

The main and potential needs of the families of the miners will be that the appropriate persons are taking actions in maintain miners security as much as possible, that there is a plan set up to bring them to their beloved ones safety and alive and also that they are supporting miner’s families

What would be the potential needs of the company’s employees when receiving a message about this incident?

Some of the potential needs of the company’s employees are that employees are priority for the company and that company take full responsibility of provide them with necessary equipment/gears for employee’s safety while they are performing their duties. Also the there will be jobs cut off; all miners are keeping their jobs. And company is also taking full responsibility for medical expenses.

What actions must you take before and after the message is delivered to ensure that it was received as intended?

Some of the actions to proceed with the message and to ensure that it’s being received as intended will be to review it with appropriate personnel and company president for approval. That all the information that I will be providing to audience it’s accurate and correct. To confirm with audience that all the questions were correctly answered and that there is no doubt about topic.

Face to Face Communication Release
To: The Family of the Trapped Miners
Unfortunately we have just been informed of a terrible accident of a cave in trapping over 30 miners at one of the Chilean copper mining. We want you to know that we already sent all of our rescuers and necessary personnel to extremely concentrate on assist all of our employees. We sent personnel that are fully acknowledge in cave rescues and that are drilling all over to find all miners and to bring them to their beloved ones safety and as soon as possible. We honestly believe that the health and safety of those affected victims is our main concern. Also rescuers are making all necessary effort to provide water, food and oxygen to the miners while the excavating personnel are working on findings ways to open up for successful rescue plan. We will keep you informed as we received updated information.


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