In relation with hospitality service industry is the one that provides an intangible product rather than a physical-end product. In the hotel industry, the product is the complete hospitality experience where personalising goods turns it into a service, personalising a service turns it into an experience, and personalising an experience turns it into a excellence. Organisation Excellence is integrated into business through strategy by understanding the core process and involving people. This essay provides an insight of how organisations either succeed or fail in attaining what is most important factor known as excellence. .
“Organizational excellence is the overall way of working that balances stakeholder concerns and increases the probability of long-term organizational success through operational, customer-related, financial, and marketplace performance excellence.”( Edgeman, R.L., Dahlgaard, S.M.P., Dahlgaard, J.J., and Scherer, F. (1999). On Leaders and Leadership: Business Excellence Models, Core Value Deployment and Lessons from the Bible. Quality Progress, 32, 10, 49-54) .
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Organisational may also be defined as the framework that allows the organisation to deliver its goals, targets and strategies to attain customer satisfaction to keep and enhance its marketing share. .
The process of organisation excellence provides a powerful way to implement organisations mission statement and achieve its objectives. “An important goal, or just another meaningless term from fad-based management practices? You can make it real and vital by using this term to describe what you value most in your organization. Most of us place highest value on more than one aspect of our organizations, so that we need a definition that captures each of these. Here are some typical components of an organizational excellence definition:.
Great people, Great place to work, Solidly and consistently profitable, Trusted by customers ,Recognized innovator, Best products and services, Most efficient”.