1. 1 The communication that takes place between two people (the sender and the receiver) is known as two way communication. The main feature of two way communication is the flow of information from both ways. This process is called a communication cycle as the process goes around in circles. •Ideas occur – individual thinks of something they want to communicate. Communication always has a purpose. It might be to pass on information or an idea, to express a need or want to persuade someone to do something.
Message coded – individual thinks about how they are going to say what they are thinking and decides in what form the communication will be i. e spoken words or sign language. An individual puts it into this form. •Message sent – individual sends the message i. e speaking or sign what they want to communicate. •Message decoded – the other person has to interpret what has been communicated, this is known as decoding.
Message understood – if the message has been communicated clearly and the other person has concentrated and there are no barriers to communication, the other person understands the message.They show they have understood by giving feedback. The stages of the communication cycle are shown as a list because this process is repeated backwards and forwards as long as the conversation goes on.
1. 2 Two way communications is a necessity to achieve understanding and knowledge. We communicate to facilitate a need. When there is a barrier to communication it can lead to isolation and feelings of being detached from society and losing contact with friends and family. Being isolated can lead to an individual becoming withdrawn and depressed.
1. 3 Within my job role I need to prepared to repeat what I say either orally, written or using a suitable format to communicate with the person. I may need to offer assistance in understanding written instructions and completing forms or documents. I may need to give an individual extra time; I will need to be patient, flexible and supportive. I need to take time to listen and understand the individual. I should adjust the length of conversation to maximise the individual’s ability to remain attentive and help decrease stress levels.
I may need to give instructions and have conversations in a quiet calm environment. I should describe job tasks clearly and concisely and simply. I need to break down large tasks into clearly defined small steps keeping descriptions short and direct. As a professional, it is my responsibility to make sure that my communication skills meet the needs of the people I support. I should not expect people to adjust their communication to fit in with me. The best way to find out about what individuals want and need, of course, is to ask.
The individuals concerned are always my first and best source of information about their needs and the best way to meet them. But asking is not always possible. I can discover some information about communication needs, wishes and preferences by observing someone or by talking with other colleagues who have worked with the person previously and by talking to family or friends. They are likely to have a great deal of information about the communication needs are for the individual.
They will have developed ways of dealing with communication, possibly over a long period of time, and are likely to be a very useful source of advice and help. Effective communication may have a positive impact on the lives of individuals with sensory loss by affecting their physical and mental well-being and make them cope with their sensory loss and maintaining social contact contributed to an improved quality of life. I need to be versatile with individuals regarding communication as many of the individuals communicate differently.
2. 2 There are many ways to communicate talking (face to face, telephone or radios), gestures, sign language, body language, eye contact, reading, writing, emailing and texting. Sign language also known as signed language or simply signing is a language which uses manual communication and body language to show meaning, as opposed to actual sound patterns. This can involve combining hand shapes, orientation and movement of the hands, arms or body, and facial expressions to fluidly express a speaker’s thoughts.
They share many similarities with spoken languages which are why linguists consider both to be natural languages, but there are also some significant differences between signed and spoken languages. Body language describes the method of communicating using body movements or gestures instead of, or in addition to, verbal language. The interpretation of body language, such as facial expressions and gestures, is formally called kinesics. Body language includes subtle, unconscious movements, including winking and slight movements of the eyebrows and other facial expressions.
Body language is one of the easiest ways for you to tell what’s really going on in a conversation with another person. It can be used to discover all sorts of things such as, detecting truth and lies, portraying confidence and commanding respect in any situation. You can also use body language to put people at ease, make friends instantly, persuade and influence. Wherever communities of deaf people exist, sign languages develop. Signing is also done by people who can hear, but cannot physically speak.
While they utilize space for grammar in a way that spoken languages do not, sign languages exhibit the same properties and use the same language faculty as do spoken languages. Hundreds of sign languages are in use around the world. When communicating with individuals with sensory loss I need to be aware of their preferred method of communication. The individual needs to be included in all conversations involving them. Individuals need to understand the conversation and I need to ensure that they understand and I can do this by responding appropriately to the individual.