The Failure Of Business Process Reengineering Commerce Essay

August 16, 2017 Commerce

Let us get down with a small history. In 1990, Business Process re-engineering emerged as a construct for incorporating information engineering into concern procedures with a cross functional position ( Childe, Maull & A ; Bennett, 1994, pp.22 ) . Hammer and Champy ( 2001, p.35 ) on the other manus harmonizing to their celebrated book defined concern procedure reengineering ( BPR ) as the cardinal rethinking and extremist redesign of concern procedures to accomplish dramatic betterments in critical modern-day step of public presentation such as cost, quality, service and velocity. BPR take in the methodological analysiss, techniques from Information systems analysis, direction, behavior of the administration and communicating ( Al-Hudhaif, 2009, pp.184 ) . The force per unit area to run into outlooks of client is turning at a fast rate and Ronald tell us that the demand for complete alteration is the manner we work ( as cited in Magutu, Nyamwange & A ; Kaptoge, 2010 ) .The entire quality direction ( TQM ) is found to be used to pull off system cost harmonizing to quality demands and a distinct event simulation is used to execute procedure reengineering and procedure betterment ( Borgianni, Cascini & A ; Rotini, 2008, 305-306 ) .


For this essay, we have developed the below hypothesis

Hypothesis 1: Immune to alter will is one of the top failure factors that lead to the

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failure of implementing of BPR since BPR is all about implementing dramatic alterations.

Business Process Reengineering Research:

Assorted essay and surveies estimated that approximately 70 % failed to accomplish the singular consequence that was intended ( Hammer & A ; Champy, 2001, pp.221 ; Chamberlin, 2010, pp.14 ) . It is due to the high failure rate that we need to look into on it failure factors to place why it failed. Elmuti and Kathawala ( 2000, pp.34 ) came out with the list of 10 failure factors that lead to BPR failure from a study conducted. This study was derived from the 24 administrations which were mentioned that they failed in BPR execution out of the 146 questionnaires returned from the 500 questionaries sent out to administrations throughout the United States. The 10 failure factors are shown in figure 1.

Figure 1: Failure factors that may lend to concern reengineering ( Elmuti & A ; Kathawala, 2000 ) .

I would be discoursing on the first 3 failure factors on the above figure 1 as Hammer and Champy ( 2001 ) on the other manus have another set of failure factors which in my sentiments are more interesting to portion.

BPR failure factors:

Inadequate apprehension of concern reengineering ( Elmuti & A ; Kathawala, 2000, pp.34 ) :

You can understand something but you do n’t hold to take but you ca n’t take something you do n’t understand. Of the 24 administrations, 78 per centums of them saw concern reengineering as a mass pandemonium where there were no clear waies or clear solutions to many of the administration jobs. Hammer and Champy ( 2001, pp.229 ) farther supported that by stated that in order to win un BPR, merely one who is capable of believing about the full value added concatenation from production to gross revenues and service can take the lead in the reengineering effort and non merely any senior direction who has no hint on what is BPR.

Lack of an successful methodological analysis to take on the reengineering program ( Elmuti & A ; Kathawala, 2000, pp.34 )

Having a elaborate methodological analysis allow the administration to cognize how it is suppose to get down implementing BPR ( Elmuti & A ; Kathawala, 2000, pp.34 ) . Carr and Johansson ( 1995, pp.86 ) stated that two tierce of the companies that surveyed used a structured model or what they termed it as methodological analysis. Carr and Johansson ( 1995, pp.86 ) informed that a methodoloy is 60 per centum designed by a outside adviser, 20 per centum developed in house and 20 per centum a combination of adviser and in house. The advantage of an in house methodological analysis is that it will show thoughts that the employees are familiar with and easier to follow. An illustration of an methodological analysis with respect to Aetna ( Carr & A ; Johansson, 1995, pp.87 ) includes methods for below:

Undertaking Choice

Undertaking be aftering which needs demands for:

Specifying a mission

Specifying critical success factors

Internal and external scans

Specifying spreads today and foretelling spreads to be filled in the hereafter

Aims on what will be delivered, to whom and why

Stairss to be taken

Team formation

Project direction done by a reengineering squad

A successful methodological analysiss as stated by Carr and Johansson ( 1995, pp.87 ) is shown as below:

A Successful BPR Framework

Incorporates change direction

Provides for administration communications

Allow for extremist alteration

Prescribes clearly defined goal/ marks

Provides a assortment of tools to be used throughout procedures as necessary

Plans for customer/supplier input

Integrates IT

Is flexible plenty to be tailored to the administration needs.

Lack of leading support and low engagement ( Elmuti & A ; Kathawala, 2000, pp.34 )

Farina Group was one such administration that has deficiency of higher direction support that the concern reengineering was abandoned ( Newman & A ; Zhao, 2008, p.413 ) . The top direction from Farina seemingly did n’t desire to alter the concern processes that are current bing when BPR is being implemented.

Try to restitute a procedure alternatively of changing it ( Hammer & A ; Champy, 2001, pp.222 ) :

Hammer and Champy ( 2001, pp.222 ) stated that the most conspicuous manner to neglect is to non reengineer at all but carry oning procedure alterations and called it reengineering. The IBM Credit Corporation is such illustration that used to make it this manner and failed before they eventually change for the better. They foremost tried to automatize their bing procedure which enabled them to perpetrate to computing machine package alternatively of the old offline system. This did non equilibrate the work burden to understate delay times which they intend to. After altering the whole procedure by utilizing line uping theory and additive scheduling techniques, they eventually were able to work out the whole job.

Do n’t concentrate on concern procedures ( Hammer & A ; Champy, 2001, pp.223 )

BPR should look in on concern procedures and nil else. This is due to administrations is merely every bit efficient as it concern processes ( Hammer & A ; Champy, 2001, pp.223 ) . An U.S subordinate of major European company was one such illustration that failed in such a instance by non specifying the architecture of the work processes ( Hammer & A ; Champy, 2001, pp.224 ) . Cardarelli, Ritu & A ; Mohan ( 1998 ) besides supported by stating that direction must concentrate on the procedure and non event to do certain that the redesigned procedure affects the scheme positively now and into the hereafter.

Neglect people ‘s values and beliefs ( Hammer & A ; Champy, 2001, pp.225 )

Hammer and Champy ( 2001, pp.225 ) stated that when extremist alterations occurs, there must be a signifier of honoring mechanism that cultivate the employees to exhibit the right behavior to alterations. Ford and DRG are illustrations stated by Hammer and Champy to successfully accommodate to such alterations.

Allow current corporate civilizations and direction attitudes to forestall reengineering from get downing ( Hammer & A ; Champy, 2001, pp.228 )

Hammer and Champy ( 2001, pp.228 ) stated that a company cultural features can back up or get the better of a reengineering attempt before it begin. They shared that companies that focus on short footings quarterly consequences may happen it difficult to be successful to reengineering longer skylines. Bias against struggle in administration may experience uncomfortable disputing long established old regulations.

Make reengineering go on from underside up: ( Hammer & A ; Champy, 2001, pp.228 )

Hammer and Champy ( 2001, pp.228 ) stated that reengineering will ne’er go on from underside to exceed. Hammer and Champy ( 2001, pp.229 ) put it to two grounds on they are frontline employees and in-between directors are unable to originate and implement a successful reengineering attempt. The first ground is that the push for reengineering must come from the top of an administration as people near the forepart line lack the wide position that reengineering demands. Their expertness is mostly bound to the single maps and sections that they stay in. The 2nd ground is that any concern procedure will traverse organizational boundaries and no midlevel directors will hold the sufficient authorization to take a firm stand on a procedure to be transformed. Furthermore, some of the affected center directors will fear that major alterations to bing procedures might kill off their ain power or authorization. These directors have much invested in the bing ways of making things and the hereafter of the company may compromise their ain calling involvements. They will fear alterations and if extremist alterations threaten to bubble up, they may defy it. Merely Strong leading from above will bring on people to accept the transmutation alterations.

Bury reengineering in the center of the corporate docket ( Hammer & A ; Champy, 2001, pp.230 )

Hammer and Champy ( 2001, pp.231 ) stated that if administrations do non set reengineering at the top of their docket, they will ne’er acquire it done. They mentioned that without changeless managerial concern, the natural inclination of making what people reasonably much privation will be reverted back. This will ensue BPR to neglect wholly.

Dissipate energy across a great many reengineering undertakings ( Hammer & A ; Champy, 2001, pp.231 )

Hammer and Champy ( 2001, pp.231 ) stated that reengineering requires companies to concentrate their attempts on little figure of procedures at any given clip. This is for illustration if client service, research and development and gross revenues processes all need extremist redesign and nil will truly go on if all of them are done at the same time.

Attempt to reengineer when the CEO is two old ages from retirement ( Hammer & A ; Champy, 2001, pp.231 )

Hammer and Champy ( 2001, pp.231 ) stated here that the CEO is the caput of the concern. If any administration efforts to reengineer when the CEO is one or two old ages off from retiring may take a dim and unenthusiastic position to reengineering. They stated that this is because a retired person may non desire to cover with such complex issues that will constraint a replacement. Another job raised by them is that when CEO is about to retire, rivals for that station will desire to concentrate on affecting instead than making reengineering which could impede their promotion such as reengineering.

Pull out when people start to defy to reengineering alterations doing ( Hammer & A ; Champy, 2001, pp.233 )

Hammer and Champy ( 2001, pp.233 ) stated that people about would defy to alter. It is in a human trait to defy major alterations. When directors are face to resistant and make non press on, it is about likely that BPR will neglect.

Drag the attempt out ( Hammer & A ; Champy, 2001, pp.234 )

Hammer and Champy ( 2001, pp.234 ) stated that reengineering is known to be a nerve-racking occupation for everyone. Stretching it over a long period will discomfort get down to come up. Normally 1 twelvemonth should be plenty for a company to travel from articulation of a instance for action to the first release of a reengineered procedure. Taking longer and people may go defeated and the reengineering will fall apart.


Based on the research on the failure factors of BPR, we could reason that our hypothesis is non to the full correct. It is found in the study by Elmuti & A ; Kathawala ( 2000 ) that non apprehension of BPR as the top factors taking to failure. Immune to alterations has become ranked as figure 5. Which allow me to come to a decision that although BPR is about dramatic alterations, it is non necessary classified as the chief factor for failure in the BPR execution.


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